Dear Inspector,

This month I would like to discuss communication with clients and others at the inspection.

First, never forget business cards and brochures (optional). Be sure to give everyone at the site your card when introducing yourself. This seems to be a common “ritual” at the beginning of every inspection.

Remember that many persons have not experienced an inspection before. I like to explain the process and how I will proceed, i.e., begin outside, then inside, etc. This way everyone is comfortable and knows what to expect. I also indicate my estimated amount of time at the site so persons can plan accordingly. Sellers can be much more forthcoming when you are a confident professional and tell them what to expect.

When asked “do you want the seller at the house” by an agent I indicate the seller at the house is best for me. I like to have the seller available to answer questions about aspects of the property that would not be knowable without living at the property for some time. I find it beneficial to ask these questions with as many witnesses as possible. An example would be a water stain under a bathroom. If not wet when you are there, and operating the fixtures does not create a leak, it would be difficult to determine the cause, and if repaired. When the seller is present I ask them about the cause of the stain, and if the leak was successfully repaired. Sometimes the cause can be as simple as “the kids overflowed the tub many years ago and I never got around to fixing the stain.” Still a reasonable explanation.

Mike Casey
Kaplan Professional Schools
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