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Kaplan Florida Instructors

Don Norman
Manager of Real Estate Training - Kaplan Professional Schools

Don Norman has owned a home inspection service in St. Louis, Missouri since 1985 and has inspected approximately 9000 buildings during that time. He developed continuing education classes for real estate schools and has written and taught classes nationally for the National Association of Independent Fee Appraisers (NAIFA). He assisted in the creation of the National Home Inspection Exam® (NHIE®) and was a charter Board member on the Examination Board of Professional Home Inspectors (EBPHI). Don has been quoted in numerous print articles, on television and radio highlighting the importance of home inspections and is a contributing author to the ASHI Reporter, Inspection Report and other publications. He chaired several national committees for the American Society of Home Inspectors (ASHI) and co-authored ASHI’s Home Inspection Training Curriculum. He served on the ASHI national board as a Director for two years before being elected as an officer. Don was the President of the ASHI in 2005.


Joey Caballero
Kaplan Instructor

Joey Caballero has been a home inspector since 1992. Joey is the president/owner of 5th Avenue Building Inspections a multi inspector firm serving South Florida . His company has done over 20,000 home inspections and he personally has performed over 10,000 home inspections. He has been an ASHI and FABI member since the beginning of his career, offices included past president of the Gulfstream ASHI ( South Florida ) chapter and the Florida Association of Building Inspectors (FABI). In addition, he is active with ASHI and FABI national and state committees. Joey holds certifications from ICC as a plumbing and electrical code inspector, state of Florida certified pest control operator in the WDO category, an Indoor Air Quality certified indoor environmentalist CIE, and a Kaplan Professional School Instructor.

Mike Conley
Kaplan Instructor

Mike Conley has thirty-one years experience in all facets of residential and commercial construction, repair, remodeling and condominium conversions. He is experienced as a laborer, carpenter, foreman, superintendent, project manager, construction consultant and estimator. Mike has been inspecting homes for eighteen years. His inspection experience encompasses municipal code inspections as a building official, relocation inspections for three national relocation companies, insurance and bank, building evaluation, partial and complete resale and mortgage home inspections. He is also has experience as inspecting commercial buildings as well as new construction monitoring and walk through inspections. Mike is active with the American Society of Home Inspectors (ASHI), has served on its Board of Directors and taught many seminars at ASHI’s National Conference. He is a well known speaker in his market area and nationally on various subjects pertaining to the home inspection profession.

Mark Cramer Mark Cramer
Kaplan Instructor

Mark is the lead instructor at Kaplan's Tampa, Florida school. He has thousands of hours experience training home inspectors in classroom and seminar settings. Mark holds certifications from ICC as a Building Code Inspector and Standard Coastal Construction Inspector. Mark has appeared in numerous interviews on TV, radio and in print media including NBC's Dateline in a story on new construction defects. A long time ASHI member, he's held numerous local and National positions within ASHI, serving as chair of several national committees, National Secretary, Vice President, and National President of ASHI in the year 2000. He's received ASHI's Monohan Award and President's Award for outstanding service to the home inspection profession. Mark Cramer is a FL licensed contractor and operates a building and home inspection firm serving the Tampa Bay area. He also serves as an expert witness in legal cases involving construction and home inspection.

James “Jaime” Jackson
Lead Kaplan Instructor

James “Jaime” Jackson is a Certified Indoor Environmentalist (CIE), Commercial Real Estate Inspector (CREI), Residential Real Estate Inspector (RREI), New Construction Inspection Specialist (NCIS), Certified Mold Inspector (CMI), Professional Environmental Inspector (PEI), Public Housing Inspector (PHI) as well as being FEMA and HUD/REAC certified. He is the owner of Castrillo Home Service, with two offices in Florida (Miami and Tampa). He was a television personality after hurricane Andrew and is seen in “Surviving the Storm", a Dade County public television special. He is a frequent guest on Terry Hall's “This Week in Real Estate”, nationally syndicated, radio talk show. His company has performed over 3000 various type inspections in the last three years. Jaime has inspected homes for the reality makeover program “Nice Package”, seen on the Oxygen Channel to the homes of Miami 's “Rich & Famous”. Jaime served as the Chairman of the Board of Directors for The Women's Shelter of Hope. He is currently working on his first of many children's book series and enjoys spending time with his wife Jeannette and their 5 children, 10 grandchildren, and 1 great-grandson.

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